Buying

Selling

Memberships & billing

Account & safety

This policy explains what information ChickenTender ("we", "us") collects through our mobile app and website, how we use it, and the choices you have.

Information you give us

• Account details: your name, email address, password (stored securely by our authentication provider), and optional profile photo and farm name.
• Listings: photos, breed, price, quantity, description, shipping options, and the city and state you enter.
• Messages: conversations you have with other users in the app.
• Reviews, reports, and blocks: ratings and reviews you write, and any reports or blocks you submit.
• NPIP certification: certificate documents you upload for review.
• Support requests: anything you send us by email.

Information collected automatically

• Approximate location: with your permission, your device's coarse location so we can show listings near you. You can turn this off in your device settings.
• Push notification token: if you allow notifications, a device token so we can alert you to messages and activity.
• Basic technical data: information needed to run the service, such as error logs and timestamps.

Payments

Memberships and in-app purchases are processed by Stripe. Your card details go directly to Stripe and are never stored on our servers. We receive a customer ID, subscription status, and payment status and amounts so we can unlock membership features and record sales.

Sellers who connect a bank account provide identity, tax, and banking information directly to Stripe during onboarding. We receive the account's status (for example, whether it can receive payouts), not your full bank or identity details. See Stripe's Privacy Policy.

How we use information

• To run the marketplace: show listings, deliver messages, and display profiles, reviews, and badges.
• To manage memberships and enforce plan limits.
• To review NPIP submissions and moderate reported content and users.
• To send notifications you've opted into and respond to support requests.
• To keep the service secure and prevent fraud and abuse.

We do not sell your personal information, and we do not use it for third-party advertising.

What other users can see

Your name, farm name, profile photo, listings, reviews, badges, and the city and state on your listings are visible to other users. Messages are visible only to the people in the conversation, except when reviewed for a safety report.

Service providers

We use trusted providers to operate ChickenTender, including Google Firebase (authentication, database, file storage, and cloud functions), Stripe (payments), and Expo (push notifications). They process data on our behalf under their own security and privacy commitments.

Retention and deletion

We keep your information while your account is active. You can delete your account at any time from Profile → Delete Account in the app, which permanently removes your profile, listings and photos, messages, reviews, saved listings, notifications, and NPIP records. We may keep limited records where required by law, such as payment records held by Stripe.

Your choices

• Edit your profile and listings in the app at any time.
• Turn off location or notifications in your device settings, or adjust notifications in the app.
• Request a copy or deletion of your data by emailing us.

Depending on where you live, you may have additional rights to access, correct, or delete your information. Email us to make a request.

Children

ChickenTender is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has created an account, contact us and we will delete it.

Security

We use industry-standard safeguards, including encrypted connections and access controls. No system is perfectly secure, so please use a strong, unique password.

Changes

We may update this policy. If we make significant changes, we'll notify you in the app or by email, and update the effective date above.

Contact

Questions? Email support@chickentender.shop.

These terms govern your use of the ChickenTender app and website. By creating an account or using the service, you agree to them.

1. Eligibility and accounts

You must be at least 18, or the age of majority where you live, to buy or sell on ChickenTender. You're responsible for your account, keeping your password secure, and the accuracy of the information you provide.

2. ChickenTender is a marketplace

Buyers and sellers are responsible for their transactions, including pickup, shipping, animal health, and the accuracy of listings. We do not guarantee the quality, safety, legality, health, breed, or sex of any animal or egg listed.

3. In-app payments and transaction fees

• Sellers must connect a bank account through our payment processor, Stripe, before posting listings. Sellers agree to the Stripe Connected Account Agreement and must provide accurate identity and banking information.
• After agreeing on terms, a seller may send a payment request in chat, and the buyer pays it in the app. The minimum payment request is $10.
• ChickenTender charges sellers a transaction fee of 5% of each payment, or 3% for Homesteader members. The fee is deducted automatically, and the rest is paid out to the seller's bank account on Stripe's payout schedule. Buyers pay no fee.
• The fee rate is set by the seller's membership plan when the payment request is sent.
• Refunds are arranged between buyer and seller; contact us if you need help. If a payment is refunded or successfully disputed, the payout to the seller may be reversed. We may also refund our transaction fee at our discretion.
• Do not use ChickenTender to find a buyer or seller and then complete the sale off the platform to avoid the transaction fee.

4. Seller responsibilities

• List only birds and hatching eggs you own and have the right to sell.
• Describe breed, age, quantity, health, and condition honestly, and use your own photos.
• Follow all applicable laws, including state and federal rules on poultry sales, NPIP testing, and interstate or mail shipment of live birds and eggs.
• Upload only genuine, current NPIP certification. Falsified documents will result in removal.

5. Prohibited conduct

You may not:

• List animals other than poultry, or any illegal, sick, or misrepresented animal.
• Post anything fraudulent, misleading, hateful, harassing, sexually explicit, or violent.
• Use the service to promote animal fighting or cruelty.
• Spam, scam, or impersonate others, or misuse other users' information.
• Interfere with, scrape, or attempt to gain unauthorized access to the service.

6. Memberships and billing

• Posting listings requires a paid plan: Hatchling ($2.99/month, up to 10 listings per month) or Homesteader ($4.99/month, unlimited listings plus additional features).
• Paid plans are billed monthly through Stripe and renew automatically until cancelled.
• You can cancel anytime from Profile → Subscription. Cancellation takes effect at the end of the current billing period; you keep your features until then.
• Except where required by law, membership payments are non-refundable.
• We may change prices with advance notice. Changes apply starting with your next billing period.

7. Your content

You own the content you post. By posting it, you grant ChickenTender a non-exclusive, worldwide, royalty-free license to host, display, and distribute it as needed to operate and promote the service. You're responsible for making sure you have the rights to what you post.

8. Moderation and termination

We may remove content, hide listings, or suspend or ban accounts that violate these terms or that we believe put other users or animals at risk. You can delete your account at any time from the app.

9. Disclaimers

The service is provided "as is" and "as available," without warranties of any kind, express or implied. We don't guarantee the service will be uninterrupted or error-free, or that any user, listing, or badge is accurate.

10. Limitation of liability

To the fullest extent permitted by law, ChickenTender is not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss arising from transactions or interactions between users. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

11. Indemnity

You agree to indemnify and hold ChickenTender harmless from claims arising from your listings, your transactions with other users, or your violation of these terms or the law.

12. Changes

We may update these terms. If changes are significant, we'll notify you in the app or by email. Continuing to use ChickenTender after changes take effect means you accept them.

13. Contact

Questions about these terms? Email support@chickentender.shop.